FAQ
Warranty Policy
Xlope offers a one-year warranty on all products. For quality-related claims, we will replace defective items with a refurbished model of equivalent value or a new one if unavailable.
The warranty for replacements is valid for the same period as the original item or for three months after the replacement, whichever is longer. Once a product has been fully refunded, its warranty is void.
If you did not purchase your product through our official website, we cannot provide after-sales service or warranty support. Please contact the original seller for assistance. However, we are available to answer product-related questions via email or our contact form.
Warranty Process:
- Contact our customer service immediately if you experience any issues with your product.
- Provide proof of purchase (e.g., sales invoice, order number) to facilitate the verification process.
- You must submit the defective item’s serial number and visual evidence of the defect.
- It may be necessary to return the item for a quality inspection.
Valid Proof of Purchase:
- Order number for purchases made through Xlope.
- Sales invoice.
- Dated receipt from an authorized reseller showing the product description and price.
Exclusions from Warranty Coverage:
- Products without sufficient proof of purchase.
- Lost or stolen items.
- Products beyond their warranty period.
- Non-quality related issues after 30 days.
- Free products.
- Unauthorized repairs.
- External damages.
- Misuse of products (e.g., falls, extreme temperatures).
Shipping Costs:
The buyer must cover shipping costs in cases such as non-defective returns, international warranty claims, accidental returns, returns found to be in working order after inspection, and unauthorized returns.
Out-of-Warranty Service:
For products damaged after the warranty period, we offer paid repair services. Contact us with your order number and product images for a quote on repair and shipping costs.
Return and Exchange Policy
30-Day Return Policy:
You may return undamaged products within 30 days of purchase for any reason for a refund, subject to the following conditions:
- Refund requests must be made within 30 days.
- Returned products must be in new condition with original packaging.
- Original shipping costs are non-refundable.
- Returns must be shipped at the customer's expense.
Refunds:
We will notify you once we receive and inspect the returned item. If approved, your refund will be processed and credited back to your original payment method within a few business days.
Exchanges:
We cover return shipping costs if you receive defective, damaged, or incorrect items. For other issues, shipping costs are the responsibility of the customer.
Shipping Costs:
The buyer must cover shipping costs in cases such as non-defective returns, international warranty claims, accidental returns, returns found to be in working order after inspection, and unauthorized returns.
Shipping Policy:
We offer free shipping on all orders.
Processing times are 2-3 days for standard products and 7-15 days for customized items. Delivery takes an additional 5-15 working days.
Customs duties or taxes may apply depending on your location and are your responsibility.
Privacy and Data Protection
Xlope is committed to protecting your personal data. Learn more in our Privacy Policy.
