Shipping

Can I track my order?

Once your order is placed, we'll email you shipping details with a tracking number and link to track your order.
If you don’t receive a confirmation email, please check your spam folder or contact us at support@xlopeoptics.com.

 

Why have I not received an order confirmation by email?

Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.
Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email support@xlopeoptics.com, and we'll be happy to confirm your order and resend the confirmation email.
We apologize for the inconvenience!

 

Can I change my order?

You can always change your order before you checkout - just go to the shopping bag and you can add or remove items.
If your order has been already checked out, you could contact us via support@xlopeoptics.com and we'll do our best to change your order before it is shipped.

 

Can I cancel my order?

As long as the order is not shipped, you can cancel it anytime by contacting us via support@xlopeoptics.com
However, if your order has already been shipped you'll have to return the products yourself. In that case, please see our return policy for further details.
 

My address is written incorrectly in the order confirmation - what can I do?

Before Placing an Order: "If you have an account with us, you can sign in to update your order details, including your address."
After Placing an Order: "Please contact us at support@xlopeoptics.com, and we will do our best to assist with any address changes."
 

How can I redeem a voucher or discount code?

On the checkout page, there is an option to "Enter Discount Code".
Simply enter your voucher or discount code and the amount will be subtracted from your order total.

 

Shipping & Delivery

 

Which countries do you ship to?

We offer FREE SHIPPING on all Xlope products. Please note that some items may be available only in specific regions. For detailed information, refer to the order page at checkout and product page. If you need assistance, feel free to reach out to us at support@xlopeoptics.com.

 

How much does shipping cost?

We offer FREE SHIPPING on all Xlope products, with some exceptions for specific items and locations.
For any assistance, feel free to reach out to us at support@xlopeoptics.com.

 

How long does shipping take?

When you have completed the order details and entered the "checkout page", it will show the expected shipping time of your order.
*In most cases, the package will be delivered within the estimated time of arrival. But sometimes the actual delivery date may be affected by external factors such as weather conditions. Please refer to the tracking information for the most accurate delivery date.

 

How long does it take for my order to be processed and sent?

Order processing time usually takes 2-5 business days. If you have any questions, please feel free to contact us: at support@xlopeoptics.com.

 

The tracking states that my package has been delivered, but I have not received anything yet. What can I do?

We are sorry for the inconvenience caused to you. In this case, we recommend you to contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else.
Please contact with us at support@xlopeoptics.com if the carrier customer service cannot help you and we will open a case as a missing package.

 

Why have I only received part of my order?

Some of the items could be sent separately and the second (sometimes more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and if the package still hasn't arrived after that, please contact us at support@xlopeoptics.com.

 

Shipping Guide

Kindly note that the shipping guide below is for reference only. The below shipping time is calculated by using business days and delays may be caused by force majeure, natural disasters, inclement weather, public holidays, and factors out of our control.
Customers will be notified about the shipping status via email after the package has been dispatched. And customers also can track the order through the button Order Status.
Reminder: The estimated shipping time is a general guide and does not apply to certain remote areas.

 

Note:

The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 2-5 business days.
The delivery guide does not apply to certain selected remote locations as well.
The shipping cost depends on the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when checkout.
Standard Shipping: 7-9 Days

 

Important Notice:

Please be aware that if a customer refuses to accept a package or if a package is returned or destroyed due to incorrect address information or other personal reasons, the customer will be fully responsible for the outcome.
We appreciate your understanding and encourage you to double-check your shipping details before placing your order to ensure a smooth delivery process.

 

Declaration&Tracking 

Xlope is not liable for any tax applicable on the items ordered by our customers through Xlope.com.
Kindly note that the exact valuation of the taxes incumbent upon the customers relies on the local tax policy. For more information, please contact and consult with your local customs authority.
In case of any special requests pertaining to the mode of shipping, please contact us after placing your order and one of our representatives will assist you in solving your queries.

 

Please note that if the order delivered is not accepted for any reason or the customer refuses to clear the customer fees before receiving the order, the customs officer may destroy the item or would need to ship it back to us, in this case, all the expenses that would occur including shipping & taxes, the customer is solely responsible for handling all the fees that will incur.

 

Why the delivery is taking so long?

Delivery delays can occur due to various factors, such as weather, transfers, customs clearance, or other country-specific reasons. For estimated delivery times, please refer to our Shipping Guide.

Below are some of the actions that a customer can incorporate to resolve the issue at the earliest.

Track your order by checking the real-time tracking result on the courier website regularly.

Contact our customer support for any assistance required pertaining to your order.

While tracking your order if the status is not updated for a long period, please contact the logistics (courier) support for more information.

Kindly check that the shipping information provided including your name, address, contact information & other relevant details is correct.

 

Note:

For more information regarding shipping, custom support, or declaration information, please submit a ticket